Lewis-Date Real Estate Pty Ltd trading as REMAX Elevate (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), and in accordance with the Australian Privacy Principles (APPs) when that information is collected, used, or disclosed for AML/CTF purposes.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or engage with our services.
Effective Date: 1 July 2018.
We are committed to ensuring that your personal information is protected. If we ask you to provide information by which you can be identified when using our website or services, it will only be used in accordance with this Privacy Policy.
You are not required to provide your personal information to us; however, if you choose not to do so, it may affect your ability to use our website or access certain products and services we provide.
We may update this Privacy Policy from time to time by publishing an updated version on our website. We encourage you to review this policy periodically to remain informed of any changes.
What is Personal Information?
For the purposes of this Privacy Policy, “personal information” has the same meaning given in the Privacy Act 1988 (Cth). Generally, it means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Collection of Personal Information
We may collect personal information directly from you when you:
- complete an enquiry form;
- register your interest in a property;
- request information;
- subscribe to our communications;
- enter a competition or promotion;
- attend inspections or open homes;
- engage us to provide real estate services; or
- otherwise communicate with us.
The information we may collect includes:
- your name;
- contact details including email address and telephone number;
- relationship to other people and their details;
- occupation or business details;
- residential or postal address;
- identification from verified sources;
- property preferences and interests;
- demographic information; and
- other information relevant to providing our services.
We generally do not collect sensitive information unless required by law or with your consent.
Like most websites, we may automatically collect certain technical information when you visit our website, including:
- your IP address;
- browser type;
- operating system;
- pages visited;
- referring website; and
- information collected through cookies and similar technologies.
We may also invite you to voluntarily participate in surveys, questionnaires or market research. Participation is entirely optional.
If we receive your personal information from a third party, we will manage that information in accordance with this Privacy Policy.
How We Use Your Personal Information
We collect and use your personal information for purposes including:
- providing real estate services;
- responding to your enquiries;
- assisting with the purchase, sale, leasing or management of property;
- maintaining customer records;
- improving our services;
- conducting market research;
- administering promotions or competitions;
- communicating with you regarding properties or services that may interest you;
- complying with legal obligations; and
- personalising your experience on our website.
Where permitted by law, we may also use your information to send marketing communications about our services, property listings, events or promotions. You may opt out of receiving marketing communications at any time.
Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to provide our services, including to:
- our employees and authorised representatives;
- contractors and service providers;
- franchise partners within the REMAX network where appropriate;
- marketing providers;
- IT service providers;
- professional advisers;
- government agencies;
- regulatory authorities;
- courts and tribunals;
- law enforcement agencies where required by law; and
- third parties involved in property transactions.
Where we disclose your personal information to third parties for these purposes, the third party will be obligated to use that personal information in accordance with this Privacy Policy.
Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your personal information receives an appropriate level of protection.
If our business is sold, merged or restructured, your personal information may be transferred as part of that transaction, subject to applicable privacy laws.
We do not sell your personal information.
Accessing and Correcting Your Information
You may request access to personal information we hold about you, subject to the exceptions permitted under the Privacy Act.
If you believe any information we hold is inaccurate, incomplete, out of date or misleading, please contact us and we will take reasonable steps to correct it.
Requests for access or correction should be made using the contact details provided below. We will respond within a reasonable time. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Marketing Communications
If you have consented to receive marketing communications from us, we may contact you by email, telephone, SMS or post regarding:
- new property listings;
- market updates;
- promotional offers;
- events; and
- other services we believe may be of interest.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us directly.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- remember your preferences;
- understand website traffic;
- analyse visitor behaviour;
- improve website performance; and
- deliver relevant content.
Most web browsers allow you to refuse cookies through your browser settings. Please note that disabling cookies may affect the functionality of some areas of our website.
We may also use web beacons, analytics software and similar technologies to better understand how visitors use our website.
Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.
Security measures include physical, electronic and administrative safeguards appropriate to the nature of the information collected.
While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security of information transmitted via the internet.
Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external websites you visit.
Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in writing.
We will investigate your complaint promptly and respond within a reasonable timeframe outlining:
- the outcome of our investigation;
- any action we propose to take; and
- any further steps available to you.
Changes to this Privacy Policy
We may amend this Privacy Policy from time to time.
Any updated version will be published on our website and will become effective immediately upon publication.
Your continued use of our website constitutes acceptance of any changes.
Contact Us
Lewis-Date Real Estate Pty Ltd trading as REMAX Elevate
ABN: 85 611 549 332
Email: darren@remax.com.au
Postal Address: PO Box 9, Wellers Hill QLD 4121
Office Address: Shop 4, 320 Toohey Road, Tarragindi 4121
Telephone: 0416 169 002
